On reddit I saw someone posting a reaction from Fanatec about listed pre-order items. “Pre-order items on our website are only relevant to new orders” so we don’t have to worry it seems
Same here, don't expect it till at least the 28th of February but don't be shocked if it's longer since it's now out of stock plus it won't surprise me if they sold our "reserved" QR1's if that is what you got since they are not available till 31st of March despite them saying they will reserve stuff from us but that is coming from the ones saying FIFO is in place yet people ordering the same thing days after got their stuff already.
You continue to provide poor and incomplete communication.
OK, 1100 steering wheels have been sent/processed... But how many orders were placed? Are these supposed to belong to the shipment that could be sent at the end of January, or are they different ones? And what if our orders have not been updated? Why is this steering wheel no longer in stock?
Is it really so difficult to make things clear from the beginning?
Amazing 700! Yet I've still heard nothing about mine despite being an order number several 1000 ahead of people who ordered after me and received theirs already!! :)))) ordered 30 minutes after the deal went live but had to wait for QR2, I'm guessing non of my stuff was ever picked and put to the side so I guess my whole new setup just isn't arriving :))))
How do you know that? I'm in the first category and I've had absolutely nothing change, still on processing, still no email, still nothing on ups my choice, I've got an entire system coming along with QR2 which I was waiting till January for originally
Definitely, I have seen people with 183 and higher numbers getting their orders filled, So have a 182 from BF and hasn’t changed from order is in process..
Can you pleae explain the whole situtation. Why are they answering from repair mail? Did you RMA the wheel and now waiting for new to arrive? Did you make a contact with someone at fanatec via repair mail? And what reagion are you from?
I have sent fanatec some emails, but never to the repairs department, and i never asked for a date.
my order number is 1844xxx and items are still handover to wharehouse.
Im from Portugal btw and that’s the only info fanatec sent me, but feels weird because i maybe was the only one that got the email and didn’t asked for it.
I've lost hope again of receiving my item.... they could at least try to tell customers something more. I'm waiting for my 2.5x steering wheel and the v3 pedals, so I can play since I bought a base one that already arrived oh so much.. All you need is the steering wheel and pedals to get started
Congratulations and enjoy! Hopefully the other hundreds of orders will also be dispatched soon! I never seen such a bad customer service though.. if there were thousands of emails, you can hire temporary staff. Follow a manual for service.. really, this sucks. Hopefully my order will arrive, been waiting for over 3 months. Sick of it
Comments
The last 2 posts show that FIFO is bullshit.
They could just mark it as "sold out" if they didn't want new orders. Like I said, this happened after BF too, so nothing to worry about.
Let’s hope they don’t come out with: we oversold it again 💀
Anyway it just appeared again, but now with Sold Out, I don’t understand why they have kept the orders open for new people
Yeah, and hoping stock will be available at end of February, for those who are waiting for almost 4 months.
On reddit I saw someone posting a reaction from Fanatec about listed pre-order items. “Pre-order items on our website are only relevant to new orders” so we don’t have to worry it seems
Still waiting here, had a few comms, but nothing concrete.
Good job we don’t pay until they ship…. Oh wait, I paid back in November…
Still waiting...... no tracking number.... 😕
Same here, don't expect it till at least the 28th of February but don't be shocked if it's longer since it's now out of stock plus it won't surprise me if they sold our "reserved" QR1's if that is what you got since they are not available till 31st of March despite them saying they will reserve stuff from us but that is coming from the ones saying FIFO is in place yet people ordering the same thing days after got their stuff already.
You continue to provide poor and incomplete communication.
OK, 1100 steering wheels have been sent/processed... But how many orders were placed? Are these supposed to belong to the shipment that could be sent at the end of January, or are they different ones? And what if our orders have not been updated? Why is this steering wheel no longer in stock?
Is it really so difficult to make things clear from the beginning?
Amazing 700! Yet I've still heard nothing about mine despite being an order number several 1000 ahead of people who ordered after me and received theirs already!! :)))) ordered 30 minutes after the deal went live but had to wait for QR2, I'm guessing non of my stuff was ever picked and put to the side so I guess my whole new setup just isn't arriving :))))
Still on "order processing" btw.. 1828xxxx
How do you know that? I'm in the first category and I've had absolutely nothing change, still on processing, still no email, still nothing on ups my choice, I've got an entire system coming along with QR2 which I was waiting till January for originally
Definitely, I have seen people with 183 and higher numbers getting their orders filled, So have a 182 from BF and hasn’t changed from order is in process..
But do you have something else in the order too? Like the qr2 or dd1 or something, that might explain it?
Ordered CS DD, F1 2.5 x (which the U.S. website says is available, the Middle QR2 wheel side, shifter and CSL V2 pedals.
The post it’s about EU
Hello @everyone, @james,
my order with ordernumber 183xxx
has not been sent yet does anyone have an update. i also saw the stock price of Endor AG drop a lot.
what should i do
kind regards
Today the wheel went from exhausted stock to pre-order February 29...
Good news ???
@james
Sold out again
I hope there is news within the week
Availability date changed from 29th february to today... Hopefully my order will be handed over to warehouse and be shipped this week.
Did anyone recived this email??
No, what kind of Availability date do you see in your order?
could be that they run out those 700 and now they are waiting next shipment from china
When did you order?
What is your order number?
Can you pleae explain the whole situtation. Why are they answering from repair mail? Did you RMA the wheel and now waiting for new to arrive? Did you make a contact with someone at fanatec via repair mail? And what reagion are you from?
if its repair and they are waiting replacement, he may need wait till the march because they need fulfill bf and other orders first
I have sent fanatec some emails, but never to the repairs department, and i never asked for a date.
my order number is 1844xxx and items are still handover to wharehouse.
Im from Portugal btw and that’s the only info fanatec sent me, but feels weird because i maybe was the only one that got the email and didn’t asked for it.
I've lost hope again of receiving my item.... they could at least try to tell customers something more. I'm waiting for my 2.5x steering wheel and the v3 pedals, so I can play since I bought a base one that already arrived oh so much.. All you need is the steering wheel and pedals to get started
Mine arrived last week. UPS withing 1 day. GER
Congratulations and enjoy! Hopefully the other hundreds of orders will also be dispatched soon! I never seen such a bad customer service though.. if there were thousands of emails, you can hire temporary staff. Follow a manual for service.. really, this sucks. Hopefully my order will arrive, been waiting for over 3 months. Sick of it