How do I get support from Fanatec?

Alexander ReidAlexander Reid Member
edited April 30 in General Discussion / News and Announcements

I submitted a ticket a couple weeks ago.. still only an automated reply

UPDATE MODE: PDD Quick Release Error: Connect device failed(Error: Initial ping failure: No response received for ping command.). Power OFF the wheel base and retry update. If the problem persists, please contact FANATEC support. 

is there anyone here that may be able to help me figure out how to resolve this issue myself while I am waiting for a response from the company?

I have spent too many hours trying various firmware and driver combinations but I don't even know if a part has failed or I am doing something wrong with with the software,, any help is appreciated

Comments

  • Maurice BöschenMaurice Böschen Member

    Support currently takes at least 3 weeks for an answer, so I think you just need to stay patient, they will come back to you once you are in line.

  • Alexander ReidAlexander Reid Member

    ok almost there, thanks

  • Allan LehtlaAllan Lehtla Member

    working and drink beer at same time is not a good idea. as it lead nowhere

  • Kobe PowellKobe Powell Member

    Hammer

  • Maysor SternyMaysor Sterny Member

    UPDATE-MODUS: PDD-Schnellfreigabefehler:

    Verstehe ich nicht.

    Meine Version 455

    Das mit Wheel Base aus und versuchen Sie es erneut.

    Kam im Treiber irgend wo aber denn brauch Mann doch nicht um ein spiel zu spielen.

    So jetzt Support

    Da wirtz übler ich habe schon mal eine bekommen.

    Einfach keine mehr schreiben und warten bei mir über 2wochen.

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