DD Pro - pedals not connecting - RJ12 port loose
Hi.
I have a DD pro with V3 pedals for my PS5.
Bought new from Fanatec in januar 2022.
Now my pedals won't connect.
The RJ12 contact is loose, I have tride update and changing cables, but it seems that the contact is the problem.
If I wiggle the plug around in the RJ12 connector, somtimes it connects briefly, and just for seconds.
The question is: how can I get this inspected and fixed?
Where can I send my wheel base for repair?
Is there any placec here in Norway where I live?
Comments
Hi,
i had the same problem due to lack of quality regarding the RJ12 connectors on the mainboard. it´s like an intended breaking point. nevertheless, i was lucky, my wheelbase was in the last month of warranty. I made e account on the fanatec website and registered my GT DD Pro with the invoice (in the menu at "my account" and "my products" and opened a support case. I asked upfront how much it would cost if its not under warranty and got the info that a new board costs around €160 plus labor and shipping.
I then sent it in and got it repaired for free, even though i already opened up the Wheelbase myself and tried to solder it....
Thank you for information!
I will try to contact support to get the job done.
Same prob too.. Rma and get it back free. I put a 3d print on the connector board for permanent fix this prob.
https://www.thingiverse.com/thing:5417894
Thank you very much for the 3d print file, I will print it out and install.
I have sent my DD pro to Fanatec for repair, and hope the issues will be fixed and sent back in reasonable time.
The base is mounted on a Playseat Challenge, and maybe the opening and closing, and folding the seat can be reason for my problem.