crazy bmw gt2

i have a fanatec bmw gt2 to my csw 2.5, and i have a problem that is driving me crazy.... 

the encoder gives off multiple signals with each click.... for example if i have the brake balance at 50 and i wanted to increase it by 1 it is impossible, 

clicking it would bring it to me to 54 or 55, it's not a hardware problem because if I instead set the values from the steering wheel itself, the encoder works perfectly



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